ISO 9001:2015 Quality Management

ISO 9001:2015 Quality Management

ISO 9001:2015 is the international standard for Quality Management Systems (QMS) and is part of the ISO9000 family. The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organisations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. Standards in the ISO 9000 family include:

  • ISO 9001:2015 – sets out the requirements of a quality management system
  • ISO 9000:2015 – covers the fundamental concepts and language
  • ISO 9004:2009 – focuses on how to make a quality management system more efficient and effective
  • ISO 19011:2011 – sets out guidance on internal and external audits of quality management systems

ISO 9001:2015 sets out the criteria for a Quality Management System and is the only standard in the ISO 9000 family that a company / organisation can be certified to. ISO 9001 is the world’s most recognised quality management standard, with over 170 million organisations / companies certified to the standard.

Having ISO 9001 demonstrates, to your clients and competitors, that you work within a controlled management system that is audited internally and externally and is a recognised international standard. Certification, to ISO 9001 standards also demonstrates to customers that you have control of your operations and activities. Customers can be confident that they are dealing with a professional organisation with effective systems and operational procedures.

ISO 9001 will benefit your business:

  • by having a structured approach and system for managing quality
  • by improving the consistency in delivery of your products or services
  • by standing out from your competitors that do not have certification
  • by becoming a more consistent competitor in your marketplace
  • by being more focused to meet customer needs
  • by implementing more efficient ways of working that will save time, money and resources
  • by winning  / securing more high value customers with better customer service, support and management
  • opening up diverse opportunities by demonstrating compliance
  • having motivated and engaged staff using improved and efficient internal processes

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